Head of Professional Services (Implementation & Delivery)

About GoodTime

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. 

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

We operate with a culture of autonomy, accountability, and collaboration. People here don't wait for permission — they solve problems, own outcomes, and work closely with customers to get it right.

About the Role

We are looking for a Head of Professional Services to build and run the delivery engine behind our customers' success.

You will personally own customer outcomes when things are unclear, messy, or high-stakes — and then build the systems so the company no longer depends on heroics.

You will lead implementations, manage escalations, design delivery architecture, and develop a team that can support enterprise scale while maintaining a high-trust customer experience.

This role collaborates closely across the whole company -- Sales, Customer Success, Product, and Engineering.

Why This Role Matters

Professional Services shapes how customers experience the product in reality — not in demos.

This role determines whether the company scales smoothly or accumulates operational drag as it grows.

You will build the operational backbone that turns new customers into long-term partners.

What You'll Own

Delivery Execution