Guidewire Project Manager at Argo Group

At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

A Brief Overview

We are looking for a highly capable and effective Guidewire Project Manager to join our team and work from any Argo office. However, we are open to consider a remote working arrangement for a qualified person not living within a reasonable commute distance of one of our offices. This role is anticipated to end in 12-18 months and is focused exclusively on the successful migration and rollout of Guidewire in the US Claims Department. The Guidewire Project Manager reports directly to the Chief Claims Officer located in New York City and oversees the crucial rollout of Guidewire to replace seven existing claims systems.

How You Will Make an Impact:

• Strategically manages the consolidation of seven different claims systems into Guidewire, which will become the single claims systems used globally by all Argo business units. 
• Leverage mastery of technical claims systems knowledge, how it operates for each business unit and claims function, and broad claims and insurance expertise, to capitalize on opportunities to put superior processes in place and ensure the best solution for Argo’s varied needs. 
• Highlight the fine grains of distinction that separates Argo’s business from the generic carrier business to ensure proper configuration of Guidewire to ensure maximum operational efficiency not only for the Argo claims department but also the other Argo departments utilizing and accessing the system (accounting, actuarial, litigation management, underwriting, etc.).
• Identify and create the necessary tools and information to guide users of Guidewire at all levels so that upon implementation users delight in the new efficiencies of one consolidated claims system.
• Develop novel solutions for problems and issues that require broad based consideration of variables that impact multiple areas of the organization.
• Have an appreciation and passion for strong claim management.

What We Need:

• Bachelor’s degree from an accredited university is required.
• Broad knowledge of professional and commercial coverages, including casualty, property and professional lines typically achieved through a minimum of ten years’ experience.
• Advanced technical expertise related to claims negotiation, resolution, and settlement principles, practices and procedures.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Independent decision maker – takes full responsibility for making decisions keeping risk and compliance at the center of the process.  Makes decisions with data driven tools and information.
• Ability to critically analyze and evaluate all available information and possible outcomes when making decisions at operational and/or strategic level.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Must have excellent communication skills and the ability to build lasting relationships.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Must demonstrate a desire for continued professional development and diverse experience opportunities for both self and others.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Exhibit natural curiosity.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must have the ability to work independently and demonstrate the ability to exercise sound judgment.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently is required.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.