About the Team

The Employee Relations Business Partner (ERBP) provides both tactical and strategic support to assigned People Managers within the DashMart organization.  The ERBP guides leaders through performance improvement, conduct concerns, and interpersonal conflicts.  Additionally, this role is responsible for looking into workplace concerns raised by all levels of employees within the DashMart organization.  The ERBP plays a vital role in ensuring a positive employee relations climate; compliance with relevant employment legislation; and consistent application of company processes and policies. 

The Employee Relations Partner reports to the Employee Relations Manager and partners closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.

About the Role

• Providing guidance and recommendations people managers on a variety of subjects, including but not limited to performance management, involuntary terminations, conflict resolution, policy and procedure interpretation, and alignment with applicable law
• Reviewing employee concerns and identifying any policy violations where necessary
• Providing white glove service to both salary and hourly populations through managing assigned ER casework from start to finish
• Maintain detailed and accurate accounts of ER cases with timely memorialization of the notes and supporting documents into the case management system
• Ensuring application of company policies and procedures in a consistent and equitable manner
• Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance
• Collaborating with other business partners (HRBPs,  Legal, etc.) as needed on case matters
• Identifying opportunities for process and policy improvement and being responsible for making those recommendations and aligning appropriate stakeholders
• You will have a high level of access to confidential and business information and will be expected to maintain a high degree of confidentiality and discretion concerning all matters, data, and documents

You’re excited about this opportunity because you will…

• Be sought out by our business leader for thought partnership on challenges they are facing
• Focus on balancing qualitative and quantitative data to look around corners and make recommendations 
• Use your expertise to guide leaders to maintain and build strong-performing teams  
• Keep a finger on the pulse of how our employees are experiencing DoorDash and relentlessly advocate for their needs
• Be a culture carrier who shapes and evolves the DoorDash experience in partnership with our business leaders 
• Assist in developing and deploying targeted ER training sessions for people leaders across the organization

We're excited about you because...

• BS/BA degree preferred or relevant on the job experience, with at least 3 years’ relevant employee relations experience, ideally focused employee relations, employment law, or HRBP/People Partner experiences
• Experience supporting an hourly population
• Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ
• A phenomenal team player who knows how and when to collaborate to ensure success, and comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done
• Experience working with HR Information Systems (Workday, Service Now, etc.) and case management software (HR Acuity)
• You are a problem solver, with a strong bias for action that knows how to ask the right questions when you’re unsure
• Flexible, organized, and able to easily shift priorities
• "Customer service" minded professional
• Exceptional follow-through and attention to detail
• Well-versed in federal employment law and able to look up relevant state legislation as needed
• Position may require some light travel as needed 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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