Staff Salesforce Engineer at Jobber

Do you like building systems that help people work more efficiently?

Then Jobber might be the place for you! We’re looking for a Staff Salesforce Engineer to be part of our BizTech Salesforce team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Business Technology is the engineering team within Business Operations, our internal consulting department – they’re the decision support mechanism that connects data, business insights and an internal tech stack (systems) with the rest of the organization.

The Business Technology team develops internal software, integrations and data infrastructure. Our work unlocks improved operational outcomes, workflow efficiencies and new business insights across our organization. We help teams leverage data, tools and technology in order to successfully execute on their own mandates. We research, develop and maintain systems which support other internal teams from an operational and analytical perspective.

The role: 

Reporting to the Manager, Software Engineering, the Staff Salesforce Engineer will lead the design and execution of complex, cross-functional Salesforce initiatives, influencing how Jobber integrates Salesforce with other systems. This role is critical to ensuring the platform supports and enables our sales & customer success teams to build better relationships with our customers and drive long-term architectural improvements. Our robust internal tools will allow you to directly make an impact in shaping our technical roadmap, resolve complex business challenges, and to deliver scalable solutions that impact multiple teams!

We’re looking for people who are ready for their next challenge, and want to use their experience to influence people, processes and decisions.

The Staff Salesforce Developer will:

• Architect and lead the implementation of new processes and automations in Salesforce aligned with broader business and technical strategies
• Drive the architectural vision for Salesforce integrations ensuring that third-party tools or apps fully align with Jobber’s long-term technical and business goals
• Lead cross-functional collaboration and conduct thorough analysis to drive long-term solutions to enhance Salesforce support of Jobber’s business goals
• Assist in defining and executing the roadmap for the platform that prioritizes system maintenance and improvements to ensure the platform performs well and can scale with Jobber 
• Lead initiatives to adopt advanced tooling or automation to drive innovation and platform performance at a border scale
• Strategically optimize business process across teams

To be successful, you should have:

• Previous experience as an experienced Senior or Staff Salesforce Developer, developing and implementing Salesforce Solutions
• Extensive experience working with Apex, SOQL/SOSL, LWC, OmniStudio, JSON/XML, JavaScript

Extensive experience working with integrations using REST and/or SOAP

• Experience with Salesforce deployment tooling, with a preference of Gearset
• Ability to work with Git version control and familiarity with deploying with Git
• Ample knowledge of Salesforce limits
• Extensive knowledge of Salesforce Classic and Lightning Experience
• Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
• Experience in working with data migration and import tools such as Data Loader and Data Import Wizard
• Desire to collaborate. Experience working across multiple business units, comprising many stakeholders and influencing factors. You are team-oriented but able to work autonomously with minimal guidance in a fast-paced environment
• Ownership and growth mindset.  You are driven to do the right things and often find yourself in the driver’s seat. You are the kind of person who knows what needs to get done and you make it happen while planning for the next stage ahead. You also involve the right people to help you with this
• Proven troubleshooting experience. You’ll be very familiar with Salesforce best practices and the ability to recommend changes to our process that will increase efficiency for our internal teams
• Ability to be highly adaptable. You will need to support the high-performing sales and success teams with ad-hoc requests and help in removing barriers/enabling new pathways on an ever-changing landscape
• A passion for technology. You are naturally curious about technology and tend to be an early adopter for most things. You appreciate how technology can solve many business problems and are driven to make a lasting impact

It would be really great (but not required) if you had...

• Experience with Rails
• Experience with Heroku Connect, Amazon Connect.
• Experience with AI driven analytics, LLM, BYOLLM
• Familiarity with building reports and dashboards.
• Valid Salesforce developer certification

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices OR remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.