Enterprise Change Manager at Zip Co Limited

• Enterprise Change Manager with extensive experience in change management within financial services environments
• Values ownership, collaboration, and continuous improvement, fostering a "we will as a team" mentality to ensure seamless, effective, and controlled change implementation.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office. 

Start your adventure with Zip

Join Zip’s Engineering function and put your name to solving fascinating challenges at scale in an agile, test-driven development environment. If you value good domain-driven design and enjoy delivering quality work at pace, you’ll be a great fit with the squads responsible for building cloud-native software applications that serve millions of customers and process billions of dollars in payments. 

We are seeking a dynamic and experienced Enterprise Change Manager to join our fast-paced fintech company. This pivotal role requires a hands-on leader with a proven track record in enterprise change management.. As the first hire in this domain, you will have the unique opportunity to build and shape the enterprise change management from the ground up.

Interesting problems you’ll solve

• Change Planning and Coordination: Oversee the planning, scheduling, and execution of enterprise-wide changes, ensuring timely and controlled implementation. Coordinate changes developed by multiple teams across various services..
• Ownership and Accountability: Take extreme ownership of the change management process, ensuring flawless execution and delivery.
• Collaboration: Foster a strong “we will as a team” mentality, working closely with our business units to ensure smooth and coordinated change implementations.
• Process Improvement: Continuously enhance change management processes, tools, and methodologies to increase efficiency and effectiveness.
• Risk Management: Identify, assess, and mitigate risks to ensure the scope, schedule, and quality of changes are not compromised.
• Validation: Ensure that appropriate approvals, functional, and security test results meet requirements for production deployment.
• Scheduling and Resource Management: Coordinate the change schedule and required resources, defect backlogs, planned changes, and infrastructure updates.
• Tracking and Issue Resolution: Monitor progress, remediate issues, and iteratively improve the change management process.
• Tool Management: Define, drive, and manage the strategic usage of change management tools.
• Audit Preparation: Present the change management process and evidence in relevant audits.

What you’ll bring to the team 

• Experience: Minimum of 5 years in change management, with at least 3 years in Financial Services company. 
• Strong practical experience with a hands-on approach to managing enterprise change processes. While not required to code, you should have a deep understanding of change management principles and how changes impact various components within the environment.
• Ownership: Demonstrated ability to take extreme ownership of the release process, driving accountability and results.
• Communication: Excellent communication and interpersonal skills, with a collaborative mindset.
• BS in a STEM field.  Completion of a graduate degree would be a plus.  
• Current certification in ITIL, COBIT or other controls framework required.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

The Pay Range for this position: $130,0000 - $170,000 USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out