Posted 29 Sept 2024, 6:55 pm
Support Engineer at EoT Labs
The role and a bit about us
The role presents an opportunity to become an integral part of our tech team with plenty of room to perform as a Support Engineer.
You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.
If that resonates with you, let’s dive into the details.
What you bring to the table
- Provide first and second-level support for blockchain.
- Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
- Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
- Help users with transaction management and anomaly detection within blockchain transactions.
- Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
- Interest in Cryptography skills.
- Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
- Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
- Professional working knowledge of English language.
Nice to have
- Customer handling experience.
Things you will do
- Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
- Monitor for insecure conditions and design fallback systems to support the stability of the network.
- Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
- Respond to security alerts and incorporate incident response management.
- Fixing issues and communicating back to the community.
- Working on answering simple support requests from potential customers about peaq service.
- Liaising between the tech team and the community and ecosystem projects.
- Setting up a local proxy to debug outgoing Web3 requests.
What we offer
- Remote first. You’ll be joining a team working from all over the world.
- Flexible working arrangements. Create your own journey with flexible working schedules and locations.
- The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.
- High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
- A warm and open culture at an international organization with team members coming from all four corners of the globe.
- An environment that values freedom, autonomy, team spirit and open communication.
What guides us
- We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
- We find strength in diversity and authenticity.
- We give you the freedom you need to be great at what you do.
- We create a space where people can do what they love and live up to their potential.
We look forward to building the future with you.
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Source: Remote Ok