Customer Solutions Consultant at Tropic

Location(s)

We are looking to hire someone based in the USA for this position.

About the Role

We’re looking for a Customer Solutions Consultant proficient in ERP solutions to help build one of the most elite customer organizations in enterprise tech.

What You'll Do

• Serve as the expert solution architect to enable customers to achieve their desired outcomes by leveraging the Tropic Platform
• Work shoulder to shoulder with our Account Managers to upsell and retain existing customers by:
  • Joining our renewal & upsell process as Tropic’s in-house expert and strategic consultant
  • Understanding existing customers’ pain points and highlighting Tropic’s solutions
  • Resolving obstacles and challenges preventing customers from getting value from the Tropic platform
  • Communicating the benefits of new functionality and how it will solve existing pain points
  • Generating custom presentations and collateral
  • Sharing insights from Tropic’s robust dataset
  • Establishing trust with the client by representing Tropic as the future of Spend Management
• Demonstrate competence, professionalism, executive presence, integrity, and humility
• Enable Account Managers to have a deep understanding of Tropic Platform as it evolves
• Collaborate well with the customer team
• Have an entrepreneurial mindset that constantly seeks to improve how we deliver outcomes with the Tropic platform
• Provide a world-class customer experience at every touchpoint
• Participate in and enhance Tropic’s company culture by being positive, kind, hard-working, and accepting of all employees

What You're Looking For

• A deepening of your career in Solutions Consulting or a transition to Solutions Consulting from another executive/client-facing role
• Direct exposure to executive stakeholders at the fastest-growing tech companies on the planet
• Experience at a hyper-growth startup
• Opportunity to think creatively and solve unique business challenges
• Uncapped personal and professional growth opportunities as Tropic continues to scale

What You’ve Done

• 3+ years experience in sales, sales strategy, customer success, consulting, or other customer/executive-facing roles, preferably within the financial sector
• Proficiency in ERP solutions (specifically Netsuite, Quickbooks, & Sage Intacct)
• Expertise in accounting systems and finance/procurement/accounting workflows 
• Exceptional verbal communication skills
• Solutions-selling and solutions-oriented mindset
• Willingness to go the extra mile for every single customer and project 
• Strong collaboration skills
• Excellent organization, time management, and project management skills
• Ability to adapt and excel at a high-growth startup
• Track record of high-performance
• Passionate about helping customers

Compensation

Specific to pay transparency laws, the annual salary range for this position begins at $90,000 and will include variable pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.