Senior UX PLG Designer & Researcher at Credo

Are you passionate about our mission to empower patients to live their healthiest lives? Do you want to join a dynamic and innovative team that is making a difference in the healthcare industry? If so, you might be the perfect fit for our Senior UX/PLG Designer & Researcher!

As a Senior UX/PLG Designer and Researcher, you will have the opportunity to play a pivotal role in the future of our company.  You'll be responsible for leading design and research processes for all products developed by the company. 

To excel in this role, you will need to have a strong set of qualities that will enable you to think strategically and execute effectively. You will also need to have the flexibility to nimbly operate in a fast-paced, agile environment that is constantly evolving. You will be rewarded with a competitive compensation package, a supportive and collaborative culture, and a chance to make a positive impact on the lives of millions of patients.

• Lead the research practice at Credo: educate Credo leadership about the process, nuances and value of user-centered product development
• Lead efforts to source and schedule users to research with in conjunction with Sales, Customer Success and Product; as well as conduct and synthesize all user research sessions
• Gain a deep understanding of user problems, needs and goals and advocate for the user in all strategic conversations 
• Define the user experience strategy, establish goals and target metrics that design decisions can be mapped to
• Create alignment with other groups within the company by working collaboratively with Engineering teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives, and technical constraints
• Translate business goals into innovative, creative, and engaging product experiences. Build, evolve and scale UX processes, standards, and tools
• Help establish, drive, and articulate a vision for the future of design at Credo

• 8+ years of experience in product design, product research with a recent focus on growth experiments
• 5+ years of early stage or pre-Series A startup experience
• Ability to design industry-leading experiences that reduce the friction for new users onboarding to Credo
• Lead experiments and initiatives that drive customer growth, for example conversion from free to paid, upsell from consumer to enterprise 
• Ability to lead and execute all user research activities in order to enable product decision making  
• Ability to align multiple teams and resolve issues in accordance with user goals
• Familiarity with product design software and related tools 
• User-centric mindset with the capability of translate that into the product development process
• Successfully able to implement data-driven processes to turn a vision into an actionable roadmap in conjunction with product management 
• A history of successful collaboration with engineering teams
• Understands the product management and development cycle
• Ability to distill user research findings into digestible and relevant presentations to key customers and partners
• Excellent verbal and written communication skills

• This position is primarily remote, with some presence in our Denver, Colorado office necessary at times. 
• The ability to work productively and without interruption or distraction during Mountain Time business hours is essential. 
• Every position requires certain physical capabilities. Credo seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. 
• Equal employment opportunity is a fundamental principle at Credo. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.