Cloud Support Engineer at Pulumi Corporation

We are looking for a cloud support engineer who is excited to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can harness the power of the cloud.

We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry.

At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people.

While Pulumi is headquartered in the United States, we are dedicated to being a remote first company. For support hours purposes this person will need to be located in Australia. 

In This Role You Will:

• Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
• Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
• Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
• Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
• Participate in on-call rotations to provide after-hours support when necessary.
• PLUS: Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA).

We’re Looking For Someone With:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 2 years of experience in a related field, with a strong focus on infrastructure as code and DevOps.
• Proficiency in infrastructure-as-code concepts and tools, such as Pulumi (experience with Pulumi is a plus).
• In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes.
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
• Self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong attention to detail and a commitment to delivering high-quality customer support.

Compensation:

• Base Salary Hiring Range: $70,750 - 130,250
• All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below).