Collections Specialist at OneTrust

The Challenge 

As a Collections Specialist, you'll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you'll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service. 

Your Mission 

• Manage Accounts: Oversee domestic and/or international accounts, following up on past due invoices, resolving disputes, and reconciling payments. 
• Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate records
• Document & Follow-Up: Record all collection activities in the ERP system and ensure timely customer payments. 
• Communicate & Collaborate: Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary. 
• Maintain Contacts: Verify and update accounts payable contacts, using skip tracing as needed. 
• Review Performance: Participate in portfolio reviews with the AR Manager. 
• Professionalism: Maintain a positive, service-oriented attitude with all stakeholders. 

You Are 

• A related Bachelor's Degree is preferred.
• 3+ years in collections or a related field. 
• 2+ years in a B2B environment. 
• Strong attention to detail and time management skills. 
• Professional English communication, both verbal and written. 
• Ability to work well with teams and clients. 

Extra Awesome

• Experience with Salesforce and ERP systems (Workday is a plus). 
• Knowledge of Jira Ticketing. 
• Fluency in German or other European language is a plus (other than English/Spanish). 
• Experience in SaaS is valued.