Manager Strategic Sourcing at LivePerson

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview: You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

You will: 

• Develop and execute global procurement strategies aligned with the Company's objectives and financial goals.
• Manage the entire lifecycle of procurement and sourcing.
• Collaborate with senior management to determine procurement priorities and budget allocation.
• Oversee LivePerson’s vendor management function.
• Establish clear procurement policies, guidelines, and procedures to ensure compliance and consistency across the organization.
• Continuously seek cost-saving opportunities through strategic sourcing and value analysis initiatives.
• Implement cost management strategies to control expenses and improve overall procurement efficiency.
• Monitor and enforce compliance with ethical sourcing practices and sustainability guidelines.
• Utilize data-driven insights to make informed decisions and optimize procurement processes.
• Champion a culture of continuous improvement within the procurement function, encouraging innovation and efficiency gains.
• Manage strategic sourcing team and budget. Identify department KPIs and measure and monitor performance against them.
• Provide leadership on best-practice procurement strategies and practices during periods of company growth & scaling.
• Develop, train, coach, and mentor the strategic sourcing professionals on the team.

You have:

• 5+ years of related experience
• A minimum of 3 years of strategic management experience in procurement, with at least 3 years in a leadership position at a multi-national SaaS company.
• Proven leadership experience with a deep understanding of best-in-class procurement business practices.
• Demonstrated ability to use technology and new solutions to efficiently scale the procurement function in a high-growth company.
• Strong business acumen and ability to analyze how economic trends will impact business.
• Strong project management skills, demonstrated "hands-on" leadership, and the ability to manage competing priorities while driving larger organizational goals.
• Experience driving year-over-year cost savings across multiple spend categories, developing KPIs and actionable solutions.
• The ability to influence and problem-solve.  You can drive consensus across stakeholders and can demonstrate business partnering effectiveness.
• Accountable and self-motivated individual with the ability to work under pressure with changing priorities and limited information.
• A Bachelor's degree or equivalent experience.

Benefits: 

The salary range for this role will be between $[100,000 ] to $[125,000]. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.