Middle UX Designer at JustAnswer

About the Role

The UX Designer II will be an important part of shaping the digital experiences of millions of users worldwide. You’ll have the chance to learn about user needs, work with cross-functional teams, and contribute to innovative and intuitive solutions. From brainstorming to helping with execution, you’ll assist in creating detailed designs that support business objectives and delight our diverse user base.

If you’re eager to create impactful user experiences and are excited to work in a fast-paced, collaborative environment, this role is ideal for you.

What You’ll Do

• Collaborate with cross-functional teams to create intuitive user experiences.
• Utilize the UX design process for conceptualization and delivery of mocks.
• Develop wireframes, prototypes, and visual designs that demonstrate a keen eye for aesthetics, layout, typography, and color theory.
• Leverage tools like Figma, Figjam, UserTesting.com.
• Work collaboratively with product partners in San Francisco, Ukraine, and India to define priorities, plan projects, and design approaches that enable the best experiences and outcomes.
• Contribute to design system maintenance and evolution.
• Design for web mobile.
• Provide guidance and mentorship to team members.

What We’re Looking For

• 3+ years of experience as a UX designer, with a strong portfolio showcasing successful UX solutions and designs.
• Passion for learning and staying updated on current trends and best practices in web and mobile technology.
• Expertise in end-to-end UX design process, from understanding user needs to delivering polished designs.
• Proficiency in tools like Figma, Figjam, UserTesting.com, ChatGPT, and Generative AI.
• Background in Conversation Design is highly desirable.
• Experience working in a fast-paced environment, supporting cross-functional teams and handling multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with the ability to influence and build consensus across teams.
• Strong attention to detail and a data-driven approach to decision-making.
• Proficient in English.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                          

Our Commitment to Diversity  

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. 

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