Product Support Engineer at Telnyx

• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation. 
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
• Liaise with your technical peers for resolution of escalated cases.

• Strong customer-focus, interpersonal and communication skills.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
• Continually looking to solve problems.
• Understand issues and requirements well in order to provide solutions.
• Outgoing and socially interactive.
• A self starter looking to assist at any moment and to take the initiative. 
• Balancing daily workload and multi-tasker who can effectively prioritize work.
  
  

• Experience in a product support/application role.
• Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
• An understanding of general web technologies such as API/SDK's.
• Confidence with technology and the Internet.
• A natural curiosity and experience in applying technology to resolve customer issues.

• A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
• Open-source technologies like Cassandra, Spark, and ElasticSearch.
• Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.

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