Staff Client Support Engineer at BigID

Who we seek:

A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution.

What you’ll do:

• Work closely with client stakeholders to troubleshoot advanced technical issues
• Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
• Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
• Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
• Resolve complex problems through a deep understanding of how the product should work and analysis of code
• Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives
• Influence adjacent teams' designs to promote better holistic system design decisions

What you’ll bring:

• 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Hands on  experience in Docker and Kubernetes deployments 
• Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
• Develop and modify modules as part of workarounds for issues or as a professional services enhancement.
• Ability to context switch and move effectively between different tasks or competing priorities

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements 
• Other compulsory benefits based on country of residence

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

•   Care - We care about our customers and each other
•   Do - We do what it takes to make a positive impact
•   Try - We try our best and we don’t give up
•   Shine - We shine and make it our mission to always stand out

#LI-Remote

#LI-AR1