User Care Specialist Overnight Shift at Rain

Rain is a venture-backed fintech with a mission to enable billions of people to reach financial freedom. Our first product gives employees instant access to their earned wages, enabling people to start their journey to financial success. Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, AND providing a positive app experience through our live chat function by offering well-researched financial advice. This job will be reporting to our Customer Service Manager, and has the option to sit in our downtown Nashville office or operate remotely.  You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter. 

Responsibilities

Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)

Provide knowledgeable answers to questions about product, pricing, and availability

Troubleshoot technical problemsWork with internal departments to meet customer's needs

Effectively communicate with our engineering team to resolve app bugs and problemsData entry in various platforms

Qualifications

At least 1-2 years of customer service experience preferred

Conversational level Spanish preferred

Experience in Customer Service or Customer facing role

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Experience using ZenDesk, Intercom, or related tools.  

Experience working in Fintech or HR Tech software companies is preferred

Experience working in a high paced work environment

A willingness to learn and grow

Ability to multitask, organize, and prioritize work

Shift Hours: This person will be expected to work from 6:00pm - 3:00am CST from Friday to Tuesday.

Compensation: The compensation for this position is $19/hr.

We provide competitive salaries and great benefits to our employees, including:

Flexible PTO

Parental Leave

Medical, Dental, Vision, Life, Disability coverage

Equity Options

Our team culture is rooted in our core values, or Rainbow Rules, which are backed up by actions vs just words on a poster. 

Our Rainbow Rules are:

Living the Rain Mission

Supporting Each Other

Data Driven

Having Initiative

Growth Mindset

As an equal opportunity employer, Rain is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you need accommodation in the recruiting process due to a disability, please email globalpeopleteam@rain.us or let your recruiter know.