IT Specialist at Buyers Edge Platform, LLC

Who are we?

Buyers Edge Platform is one of the fastest-growing companies in the exciting Foodservice Technology industry.   Buyers Edge Platform is made up of more than a dozen companies who work together to help restaurants and other foodservice operators reduce their costs, streamline their supply chains, and utilize technology to run their businesses more efficiently and profitably.  We are driven by our entrepreneurial spirit, diverse portfolio of companies and our inclusive and collaborative atmosphere.  Our values-focused culture is best experienced at one of our 14 offices, including marquee locations in Chicago, West Palm Beach, New London, CT and Waltham, MA.

This position is based in our Waltham, MA office. We are unable to offer work sponsorship for this role. 

We are seeking an IT Specialist to provide IT Support and ensure our employees can work efficiently and effectively. This role will also be responsible for supporting the technology within our Waltham office.

Your impact:

• Providing on-site & remote technical support across the company
• Responding in a timely manner to service issues and requests & documenting resolutions
• Provisioning computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Repairing/replacing and shipping equipment as necessary

About you:

• 1-2 years’ experience working in IT Support
• A strong understanding of Windows 11 and Microsoft 365
• Strong communication and interpersonal skills with the ability to explain technical concepts to a non-technical audience
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines & prioritize
• A keen eye for detail
• Ability to travel to our New London, CT office one a month is a huge plus

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!