Senior Product Manager Employee Assist at SoundHound AI

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

You will join the startup team that is bringing AI to assist restaurant employees on the front line. Employee Assist helps answer questions and train employees, whether through voice AI only or through tablets.  It is easy to extend through standard or custom extensions.  The Product Manager for Employee Assist will lead the development and continuous improvement of our Employee Assist product with a cross-functional team.

In this role, you will:

• Be the nexus for Employee Assist features, feedback, optimization, and prioritization to create the best experience
• Be passionate about understanding user needs and driving user adoption
• Justify decisions based on data and analytics, driving to improve our KPIs
• Have a pulse on competition and identify market opportunities
• Effectively communicate with cross-functional teams, including engineers, designers, business development, sales, marketing, and data scientists
• Brainstorm new ideas/features, translating product goals into action
• Be self-motivated, collaborative, eager to learn, and hands-on

We would love to hear from you if:

• You have 10+ years overall experience, with at least 5 years experience as a software Product Manager 
• You understand the needs of restaurant employees
• You have successfully launched new products at scale in fast-paced environments
• You are willing to roll up your sleeves and embrace the startup mentality
• You have Voice AI, LLM, or generative AI experience

We’d be especially excited if you have prior startup experience or have experience with the restaurant technology ecosystem. Be sure to also mention if you have software development experience and have native-level proficiency in English and another language.

This role is available throughout Canada. Toronto-based employees can work out of our office in downtown Toronto. The compensation package will include salary, equity (RSUs), comprehensive healthcare, paid time off, and other benefits.

We strive to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Here at SoundHound AI, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. 

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Employees enjoy comprehensive health care, paid time off, discounted fitness classes, and flexible working hours. Learn more about our philosophy, benefits, and culture at https://soundhound.com/careers/. 

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Come join our growing team and bring your unique voice to our mission!

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