Junior IT Associate at Arcadia

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC

$1.5B valuation; $380M funding to date

Job Summary:

Join our dynamic IT team and kick-start your career as a Junior IT Associate at Arcadia. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.

Responsibilities:

Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices

Utilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents

Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk

Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery

Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions

Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth

Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications

Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge

Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Basic understanding of supporting MAC and Windows operating systems

Demonstrated interest in IT support through coursework, internships, or personal projects

Familiarity with Jira Service Desk or similar ticketing systems is a plus

Strong problem-solving skills and ability to troubleshoot technical issues

Excellent communication and interpersonal skills, enabling effective collaboration with team members and users

Strong attention to detail and ability to follow instructions and guidelines

Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities

Willingness to learn and grow in a dynamic IT support environment

Benefits:
Competitive compensation based on market standards 
We are working on a hybrid model with remote first policy
Apart from Fixed Base Salary potential candidates are eligible for following benefits
Flexible Leave Policy
Office is located in the heart of the city in case you need to step in for any purpose
Medical Insurance (1+5 Family Members)
Flexible Benefit Plan
Awards and Bonus
Annual performance cycle
Quarterly engagement activities

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.